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An Educated Customer

Sunday, January 7, 2018 by Brian C. Wagner

Recently, an owner of a campus of buildings totaling over 720,000 ft2 needed to upgrade or replace their existing Johnson Controls Metasys system in their 9 buildings. The company is in a highly regulated industry that requires them to perform strict evaluations of all vendors.

Although they were required to conduct a thorough vetting process due to their regulatory oversight, it was their internal understanding of the tremendous impact the building automation system has on comfort, energy consumption, productivity, equipment life, building life, and maintenance costs, that drove their process.

In the end, they didn’t choose the lowest bid or the company with the biggest brand. They knew that neither of these two factors had any direct impact on achieving the comfort and savings they were looking for. They chose CCG.

The process included two phases: a Request for Proposal and a site visit to Akron Children’s Hospital. At the hospital, they spent time with the personnel learning how the newer Kay Jeweler’s Pavilion, an international award-winning facility, uses their building automation system and were able to realize measurable and sustainable results as a result of working with CCG.

Why? It’s not just what we do through our experience, dedication to our customers, and expertise. It’s how we do it – it’s part of our culture. Our mission statement says it best:

We will continue to deliver the most comfortable and most efficient buildings to an educated customer that understands and appreciates the importance high-performance buildings play on the productivity of the occupants and the impact on the environment in which we live.

Customers who understand the role of their building automation system don’t buy based on low first cost. They understand the meaning of, “Total Cost of Ownership.”  

Their process was thorough and grueling. No detail was overlooked. In the end, the upfront work and diligence they invested in the process, and desire to learn and understand will pay them tremendous dividends into the foreseeable future.

We understand that cost is a factor. We’d be foolish to try and convince you otherwise. But in reality, it doesn’t need to be the deciding factor. Through my personal years of experience across a wide variety of buildings, first cost does not need to impact making the right decision of implementing a building automation system that results in long term savings and better comfort for the occupants. We have many examples with clear data that can prove this. CCG provides financing alternatives that allow our customers to look at Total Cost of Ownership.

An educated customer has a much higher likelihood of making a better decision. We want our customers to be informed with clear facts and knowledge. We work hard to educate first and provide transparency. Call CCG to learn more – and, those are not just words, it’s a promise. A promise that won’t cost you anything, unless you decide not to take us up on our offer.



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